Terms & Conditions
This agreement sets out the terms and conditions in relation to you requesting information or services that are advertised on our Website.
Please read these terms carefully before you start to use the Website or make a booking. By registering with us you indicate that you have read and understood and accept these terms, the Terms and conditions, and our Privacy and Cookies Policy and that you agree to be bound, without limitation or qualification to all of those terms.
A Parent Cloud LTD connects people in search of support (Clients) to a network of affiliated professionals (Consultants) to obtain online guidance, counselling and therapy services. All Consultants available on the platform have been extensively vetted, interviewed and reference checked, their performance is regulated by their individual regulatory bodies. Any guidance, therapy or counselling service delivered is not provided by us but by the Consultant.
B. Parent Cloud LTD IS NOT SUITABLE FOR THOSE IN CRISIS. IF YOU ARE CONTEMPLATING SUICIDE OR BELIEVE YOU ARE AT RISK OF HARMING YOURSELF OR OTHERS OR YOU/YOUR CHILD ARE IN NEED OF EMERGENCY MEDICAL ASSISTANCE PLEASE CONTACT THE EMERGENCY SERVICES BY PHONING 999 OR GO TO ANY HOSPITAL ACCIDENT & EMERGENCY DEPARTMENT.
C At no time will a contract come into existence as between you and us for Consultant Services. Any contract formed with a Consultant will be solely between you and the Consultant.
D. You must be over the age of 18 to book with us. If you are under the age of 18, you must ask a parent or guardian to register with us and both you and that parent/guardian will be subject to these Terms.
1 Definitions and interpretation
In this Agreement, unless the context requires otherwise:
Consultant means the person or company who is registered with us and advertising its services on our Website;
Consultant Services means the services supplied to you by a Consultant;
Force Majeure means an event or sequence of events beyond reasonable control preventing You or Us delaying from performing any obligations under this Agreement;
Registration means your registration with us to allow you to access the Platform provided by us;
Platform means the services provided using this Website;
Site means the use of this site to obtain access to Consultant;
We/Us/Our means Parent Cloud Limited, a company registered in England with company number 11797795 whose registered office is at 28 Lower Green Road, Esher, Surrey, England, KT10 8HD. Email [email protected];
Website means www.parent-cloud.com and www-the-wellness-cloud.com;
You/Your means the individual or company accepting these Terms and/or the person(s) using the Consultant Services;
VAT means value added tax, as defined by the Value Added Tax Act 1994.
- About this Website
2.1 By registering to use the Website and accessing resources on The Parent Cloud and or Wellness Cloud Hub you can obtain information and/or request services from Consultants who appear on the Website.
2.2 Payments for Consultant Services
2.2.1 To confirm the start of any treatment, we will require you to pay to us online in advance of your booking. Should you be accessing the service as part of an employee benefit using a relevant coupon code, you are still deemed to be agreeing to these Terms & Conditions. If you are accessing our services as an employee benefit it is your responsibility to ensure you only purchase the number of sessions offered by your organisation. If you book more sessions that you are entitled to we will invoice you directly for the cost of your session.
2.3.1 Your general rights of cancellation
Under the Consumer Contracts Regulations 2013 you have 14 days starting the day after the Consultant has agreed to provide services to you in which to change your mind and cancel the contract. However, if you have agreed for the Consultant to provide their services within that 14-day period, although you can still cancel the contract with the Consultant, they will be able to charge you for any services provided up to the point that you informed the Consultant that you wish to cancel.
2.3.2 Cancellation of appointments
If you do not provide your Consultant with clear notification of cancellation of an appointment with at least 24 hours prior notice to the appointment time, or if you do not attend a session as scheduled, we reserve the right to charge you (or your employer) for the full cost of the session.
2.4 Registration as a Client
2.4.1 In order to use our services, you will first be required to complete a booking form. So we can contact you with information about your booking and, on occasion marketing material, you will need to supply us with a current and valid email address. By registering with us, you agree to inform us should your contact information change. Should you be booking as an employee benefit we kindly request that you use you company email address at booking.
2.4.2 You agree that the information you provide to us, including during booking, registration and any information you subsequently share with us on email, will be accurate, true and complete. This information includes (but is not limited to) name, address, phone number, email addresses, age and payment information.
2.5 Initial Free Consultation
2.5.1 The Consultants on the Website offer an initial consultation of no more than 10 minutes, usually to take place by way of distance medium (telephone, skype, Whereby, WhatsApp etc) as agreed with the Consultant.
2.5.2 The free consultation will offer you and the Consultant the opportunity to:
- Meet/speak with your preferred Consultant ahead of treatment starting
- Check you can engage comfortably with your Consultant before committing to any paid treatment;
- Establish if therapy & guidance via whereby or another preferred video platform suits you and your Consultant;
- Allow for a brief initial understanding of the problems you want to address.
No actual advice will be offered by the Consultant during this consultation.
2.6 We reserve the right to withdraw or amend the service provided on this Website without notice. We shall not be liable if for any reason our Website is not available at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, if required. We aim to update the Website regularly and may change the content at any time. We may therefore have to suspend access to the Website if necessary.
2.7 You are responsible for making all arrangements necessary for you to have access to the Website and for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them. In order to use the Website properly, you must have the necessary hardware, software and reliable internet access, none of which is our responsibility and is your entire responsibility.
2.8 We cannot guarantee that the services on the Website will be uninterrupted.
- Information on the Website.
3.1 We use our best endeavours to keep the information that we place on the Website as accurate as possible, but we are under no obligation to update the Site.
3.2 We have no responsibility for information on the Website given to us by Consultants and we have no liability or responsibility as to the accuracy, reliability or completeness of any information on this Website. Consultants are solely and exclusively responsible for the content of their profiles and we expressly disclaim any and all liability for the content of Consultant profiles, including, without limitation, the accuracy or reliability of information contained therein. All Consultant credentials are regularly checked and vetted.
3.3 We do verify the identity of the Consultants registered with us but we make no warranties in regard to the services they provide. All Consultants registered with us represent that they have professional qualifications, certificates and/or degrees as applicable in the areas in which they practice. We perform credential checks on all Consultants on initial introduction to ensure they are held in good standing within their respective professional body. We also secure references from clients and any past employers. We expressly disclaim any liability for fraudulent credentials or claims made by Consultants. Changes in a Consultant’s professional relationship with their respective body may have occurred between our initial checks and subsequent pairing with you. While we conduct regular re-checks of credentials, we recommend that you perform your own separate confirmation that the Consultant you wish to use is in good standing with their professional body in advance of initiating a consultation.
3.4 We shall not be liable for and accept no responsibility for any information presented including, but not limited to, information presented by Consultants, liability in connection with any connections made directly with Consultants, or any circumstances that may arise from your use of the Website.
3.5 Consultants reserve the right to decide that online services are not appropriate for your treatment needs and it is their right to elect not to continue with treatment at any point. The provision of online guidance is at the sole discretion of your Consultant. We cannot and will not be held liable for any loss or damage arising from non-compliance of the above requirements.
- Links to other websites
4.1 Any links provided on the Website to other websites are not intended to provide an endorsement by us and we will have no liability or responsibility for the content contained therein or those websites whatsoever.
- Limit of relationship
5.1 We are not liable for any information given on the Website or directly to you by a Consultant or for any services (lack thereof or failure to meet legal requirements) provided by a Consultant.
5.2 We do not provide any of the services listed by Consultants on the Website.
5.3 By using this Website and/or registering to use the Website, you agree and accept that no legal relationship is created between you and us in regards to the services provided by Consultants.
5.4 We make no representations or guarantees as to the Consultant Services being offered or advertised by Consultants.
5.5 All of the Consultants using our Site have given a warranty that they will provide their services in accordance with their obligations under laws applicable to the Country in which the Consultant Services are provided but we give no guarantee or warranty in that regard. You are solely responsible for making your own checks in regards to the Consultant’s skills to undertake the services you are wishing for them to complete.
6.1 We may suspend or permanently terminate your use of the Website if you breach any of the provisions of the terms set out in this agreement.
6.2 You may terminate this Agreement at any time by contacting us at [email protected] and we will delete your registration details and all details that we hold on you from our database.
- Limit of liability
7.1 To the extent permitted by law, we have no liability whatsoever relating to the information on this Website, or the services advertised by/provide by Consultants. This does not affect your statutory rights under English Law. We do not limit or exclude our liability for death or personal injury caused by our negligence, fraudulent misrepresentation or any other liability which we cannot exclude by law.
7.2 We shall not be liable for losses or damages (whether direct, indirect or consequential) whatsoever, whether in contract, tort (including negligence), or otherwise arising from this Website or the use of the Platform, or from any interruption or delay in accessing this Website.
7.3 By agreeing to these terms, you agree to fully indemnify, defend and hold harmless us, our officers, directors, employees, contractors, agents, suppliers, service providers, licensors and third party partners from and against all third party claims, costs, losses and/or liabilities relating to or arising in connection with any illegal use of the Website, any breach of your representations or warranties or any violation of these terms by you or anyone to whom you allow access to the Website using your internet connection and or registration details.
7.4. We do not provide Legal, medical or HR advice to individuals or companies. The content of the resources and webinars on the Parent Cloud Hub are intended for information purposes only and are not meant to serve as a substitute for professional advice.
7.5. We make all reasonable efforts to ensure that resources and information provided on the website, in its webinars and Hub are accurate and up to date. However, we make no representations or warranties of any kind, express or implied, as to the accuracy, completeness, suitability or reliability of any of the information or data contained in or omitted from this website, or for any action or inaction made in reliance thereon.
- Your Information
8.1 We process information about you in accordance with our Privacy and Cookies Policy
8.2 Communications between you and us will take place over standard email, via our third party providers or via the telephone numbers supplied by all parties on registration. Through the use of potentially unsecured email, there is risk that Private Health Information may be disclosed to and/or intercepted by unauthorized third parties. As such, we cannot ensure the security of messages sent by email.
9.1 By registering to use our services provided on the Website you agree that:
- you have read, understood and agree to all of the terms set out in this Agreement (and all other Terms referred to as if they were set out in full within this Agreement);
- you are over the age of 18 and/or that you have the legal capacity to enter into and be bound by these terms, or, that you are a parent/guardian of someone over the age of 18;
- you understand that we are only acting as a platform and that the contract for Consultant Services to be provided by Consultants is only between you and the Consultant;
- the information that you provide to us is accurate;
- you will keep any username and password that we supply to you private and shall not allow another person to use those details to introduce you to Consultants via the Website or access the Parent Cloud Hub;
- The medium through which any consultations are to take place (face to face, phone, skype etc.) will be as agreed between you and your Consultant but will be assumed to be conducted via Whereby.
9.2 These terms do not affect your statutory rights.
9.3 We reserve the right to refuse to accept your registration or to suspend or deny access to the Website if you breach of the terms set out in this Agreement.
We hope that you will be happy with the service provided within our Website. However, if you do have any complaints regarding the service we provide then please contact us at [email protected] You can also submit a complaint for online resolution to the European Commission Online Dispute Resolution platform if you are a resident in the European Union.
11 Force Majeure
We will not be liable if we are prevented or delayed in performing our obligations under these terms due to Force Majeure.
12.1 Severance. If any provision of this Agreement (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of this Agreement will not be affected.
12.2 Rights of third parties. No person other than you or us will have any right to enforce any of this Agreement’s provisions.
13 Governing law and jurisdiction
This Agreement and any dispute or claim arising out of, or in connection with, it, its subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales.
You irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, this Agreement, its subject matter or formation (including non-contractual disputes or claims).
While our consultants do not support and interact with children directly (those accessing our support must be over the age of 18) the nature of the support we offer to Parents may lead to our Consultants becoming aware of the need to safeguard vulnerable children. Our organisation acknowledges the duty of care to safeguard and promote the welfare of children and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and regulatory requirements. While each consultant operates independently from Parent Cloud all are regulated by their various relevant bodies and best practice, should they become aware of the need to safeguard vulnerable children will escalate their concerns to the relevant government body.